FinnComfort® strives to manufacture the best footwear possible. In the unlikely event there is a defect in materials or workmanship, please contact the store where you purchased the item, and they can determine next steps. We ask that you do this within six months of purchase.

If you purchased the item directly from FinnComfort®, please contact us at 877-353-6642 or email us at info@finncomfortusa.net. We can look up your order and determine next steps. We ask that you do this within six months of purchase. Your shoe will be inspected either in person or via photos to determine a possible solution. If it is determined there is a defect, solutions may include repair by us or a replacement. If the item warrants replacing, we will endeavor to replace it with the same item. However, if that item is no longer available, we will offer you a choice of “like” items from our stock. Our warranty does not extend to items that have been heavily worn (regardless of time), been damaged by overuse, lack of care, accident, modification, or unauthorized repair.

FinnComfort® USA cannot offer refunds once the product has been worn.